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Have a Question?

Human Resource Management (HRM)

  • How to Log in to KaziQuest HR & Payroll| KaziQuest Help
  • How to Add an Employee in KaziQuest: Step-by-Step Guide for HR Managers & Business Owners
  • How to Add Multiple Employees in KaziQuest | Bulk Import via Excel or Manual Entry

Payroll Management

  • How to Run Payroll in KaziQuest
  • Creating and Managing Off-Cycle Payrolls in KaziQuest

Leave Management

  • Set up Leave Management

Recruitment Management

  • How to Post Jobs on KaziQuest HR & Payroll: A Step-by-Step Guide to Attract Top Talent

Calculators

  • How Much Is Spreadsheet Payroll Really Costing Your Kenyan Business? (Free ROI Calculator)

Featured Articles

Popular Articles
  • Set up Leave Management
  • How Much Is Spreadsheet Payroll Really Costing Your Kenyan Business? (Free ROI Calculator)
  • How to Run Payroll in KaziQuest
  • How to Log in to KaziQuest HR & Payroll| KaziQuest Help
  • Creating and Managing Off-Cycle Payrolls in KaziQuest
Newest Articles
  • How to Post Jobs on KaziQuest HR & Payroll: A Step-by-Step Guide to Attract Top Talent
  • How to Add Multiple Employees in KaziQuest | Bulk Import via Excel or Manual Entry
  • How to Add an Employee in KaziQuest: Step-by-Step Guide for HR Managers & Business Owners
  • Creating and Managing Off-Cycle Payrolls in KaziQuest
  • How to Log in to KaziQuest HR & Payroll| KaziQuest Help
Recently Updated Articles
  • How to Post Jobs on KaziQuest HR & Payroll: A Step-by-Step Guide to Attract Top Talent
  • How to Add an Employee in KaziQuest: Step-by-Step Guide for HR Managers & Business Owners
  • How to Add Multiple Employees in KaziQuest | Bulk Import via Excel or Manual Entry
  • Creating and Managing Off-Cycle Payrolls in KaziQuest
  • How to Log in to KaziQuest HR & Payroll| KaziQuest Help

Frequently Asked Questions

How to Log in to Your KaziQuest Account?

To access your KaziQuest account, please follow these steps:

  1. Go to the KaziQuest login page: Navigate to app.kaziquest.com.
  2. Enter your KaziQuest Domain: In the designated field, type in your organization’s unique KaziQuest domain.
  3. Click “Continue to Login”: Press the Continue to Login button.
  4. Enter your registered Email Address: On the next screen, enter the email address associated with your KaziQuest account in the Email Address field.
  5. Enter your Password: Type your account password in the Password field.
  6. Click the “Login” button: Press the Login button to proceed.
  7. Enter the OTP sent to your email address: Check your email inbox for a One-Time Password (OTP). Enter this code in the required field on the KaziQuest login page to complete the login process.
How do I add a new employee to the system?

To add a new employee to KaziQuest, please follow these steps:

  1. Navigate to the People section in the main menu.
  2. Click on the “Add Employee” or “+” New Employee button.
  3. Fill in the required employee details in the provided form (e.g., Name, Email, Job Title, Department, Salary, Employee Number).
  4. Click the  “Add” button.
How do I process payroll?

Processing payroll in KaziQuest involves several key steps. Please be aware that the exact workflow may vary slightly depending on your company’s specific configuration and pay schedule.

  1. Navigate to Payroll: From the main menu, go to the Payroll section.

  2. Select Pay Period: Choose the specific pay period you wish to process (e.g., weekly, bi-weekly, monthly).

  3. Review Employee Payroll Data: Carefully review the details for all employees in the selected pay period. This includes ensuring the accuracy of days worked, overtime, deductions, and any extra payments. You may need to review and edit this information if anything is missing or requires adjustments. Crucially, ensure all employees have their correct statutory numbers, such as their Tax Identification Number (KRA PIN), NSSF number, and National Identity Number.

  4. Run Payroll Calculation: Initiate the payroll calculation process by clicking the button labeled “Start Payroll”.

  5. Review Payroll Preview: Before finalizing, carefully review the payroll preview for any discrepancies in employee earnings, deductions, and net pay. Pay close attention to the Employee Amount, Total Payroll Cost, and Employer Contributions.

  6. Approve Payroll: If everything appears correct, you have the option to approve payroll for each individual employee or select all employees and then click the “Approve Payslips” button. This action will lock the payroll for the selected period.

  7. Distribute Payslips: Once payroll is approved, you can distribute payslips to all employees, allowing them to access them via the Employee Self-Service (ESS) portal. To distribute payslips and make them accessible, click the “Distribute Payslips” button. Please note that this action cannot be undone. You also have the option to email payslips to specific employees or all employees by selecting the relevant individuals or choosing all, and then clicking “Mail Payslips”.

  8. Export Statutory Reports: KaziQuest allows you to export various statutory reports to simplify the filing of returns. You can export the Payroll Report Table in Excel or CSV format (recommended for your records), the NSSF Report, the SHIP output, and the P10 Report to facilitate easy filing. Additionally, you can download P9 Forms for all employees by clicking the “Download P9 Forms” button.

For more detailed instructions and visual guides for each of these steps, please refer to the specific articles within the Payroll Management section of our Knowledge Base.

How do I contact KaziQuest support?

Need assistance? Contact the KaziQuest support team using one of the following methods:

  • Email Us: Send your questions or issues to support@kaziquest.com
  • Call Our Hotline: Speak directly with a support agent by calling +254 712 691 009.
  • WhatsApp Us: For quick inquiries, message us on WhatsApp at +254 712 691 009.
  • Submit a Ticket: For detailed issues or to track progress, visit our Support Portal
KaziQuest logo in black, representing the brand's commitment to providing comprehensive HR solutions. Your All-in-One HR Solution for African Businesses
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